After receiving the order, the Buyer may withdraw from the contract concluded in the Online Store within 14 days.
Under section 53(4) of the Law of Obligations Act, there is no right of withdrawal for goods made to the consumer's specifications.
The right of withdrawal does not apply if the Buyer is a legal entity.
To exercise the 14-day right of return, goods must not be used beyond what is necessary to establish their nature, characteristics and functioning, in the same way as testing goods in a physical shop.
If goods have been used beyond what is necessary to establish their nature, characteristics and functioning, or show signs of use or wear, the Online Store may reduce the refund to reflect the reduction in value.
The product must be returned in its original packaging.
To return goods, submit a withdrawal statement to epood@kylminaator.ee no later than 14 days after receiving the goods.
The Buyer pays return costs, except where goods are returned because they do not match the order, for example incorrect or defective goods.
The Buyer must return the goods within 14 days of submitting the statement or provide evidence that the goods were handed to a carrier within that period.
On receipt of the returned goods, the Online Store refunds all payments received under the contract without delay and no later than 14 days after receiving the withdrawal statement.
The Online Store may withhold reimbursement until it has received the goods or the Buyer has provided evidence of returning them, whichever occurs first.
If the Buyer expressly selected a delivery method other than the least expensive standard option offered by the Online Store, the Online Store does not have to reimburse costs exceeding the standard delivery charge.
The Online Store may withdraw from the sale if, due to an error, the displayed price is substantially below the actual or market price of the goods.
Standard withdrawal form PDF(118.02 kB)
Standard withdrawal form DOCX(63.14 kB)