Buying information

Refrigeration equipment delivery

Before delivery, we agree the time, unloading, carrying-in and installation arrangements. For large equipment, we also check the complete route from the external door to its final position.

Products are delivered to the customer's chosen address according to the option selected in the Online Store.

The delivery options are:

- Collection in person (Kalmistu tee 28A, Tallinn)

- Delivery by agreement: we will contact you.

Külminaator OÜ and its logistics partner are responsible for the ordered goods during transport from the Külminaator OÜ warehouse until delivery to the customer. Külminaator OÜ guarantees replacement of the product or reimbursement of its value if the shipment is lost or damaged between dispatch and handover at the customer's specified address. Transport charges depend on product dimensions, quantity and delivery address.

The Buyer pays delivery costs. The relevant price is displayed beside the delivery method when placing the order.

Collection in person: collect the goods from Külminaator OÜ warehouse no. 1 at Kalmistu tee 28A, Tallinn, Estonia.

Goods can be collected free of charge from Külminaator warehouse no. 1 at Kalmistu tee 28A, Tallinn, during opening hours, Monday to Friday, 9:00–17:00.

Goods are released on presentation of an identity document (ID card, passport or driving licence) and the order number. The Online Store may refuse to release the goods if no identity document is presented.

The Online Store is not liable for loss suffered by the customer if, for reasons not attributable to the Online Store, a third party obtains a copy of the invoice or the unique order number and uses it to collect the goods.

If the customer does not collect the goods within 14 calendar days, the Online Store will notify the customer after that period that a daily storage fee will apply according to the Külminaator OÜ price list. After receiving the notification, the customer must inform the Online Store when collection is planned. Storage fees accrue until handover. Goods are released after payment of the storage fees incurred.

Delivery by agreement: we will contact you

For delivery by agreement, including courier delivery or transport provided by Külminaator OÜ, the Online Store contacts the customer in advance to agree the delivery method, time, cost and payment terms. Goods are delivered to the customer's specified address within 3–7 working days after purchase unless otherwise agreed. The exact handover time is agreed in advance by telephone or SMS.

The customer must ensure that the goods can be received at the agreed time and address. If the customer is unavailable when the goods arrive, the Online Store treats the journey as an unsuccessful delivery. The delivery fee is non-refundable.

The Online Store returns the goods to its warehouse, and storage fees apply from the following day. If the customer requests another delivery by the Online Store, a further transport charge must be paid.