Buying information

Refrigeration equipment delivery

Before delivery, we agree the time, unloading, carrying-in and installation arrangements. For large equipment, we also check the complete route from the external door to its final position.

How your order reaches you

The delivery method, date and price are agreed in the quote or when the order is confirmed. You can collect the goods from our warehouse or have them delivered.

We can also ship equipment to Finland, Latvia, Lithuania and other European countries. International delivery costs, times and terms are agreed in the quote.

Collection

Collection from our warehouse at Kalmistu tee 28A, Tallinn is free, Monday to Friday 9:00–17:00. Please bring an ID document and the order number. If goods stay in the warehouse for more than 14 calendar days, a daily storage fee from the price list applies; we will tell you before it starts.

Delivery

Large units travel in our truck with a tail lift; smaller items can go by courier when that makes more sense.

Delivery across Estonia starts at €55.00 + VAT (€68.20 incl. VAT). This covers loading and unloading from door to door.
Carrying the unit into the room, lifting it up stairs or any work beyond one hour is charged at €40.00 + VAT per hour per person (€49.60 incl. VAT). The minimum charge is 30 minutes.

The final price is in your quote, because it depends on the size of the unit, the quantity, the address and the access. All rates are also in the service price list.

Delivery time

Items in stock usually arrive within 3–7 working days of order confirmation. Units ordered from the manufacturer usually take about 2–5 weeks, special orders longer; the exact time is in the quote and on the product page. We agree the delivery time with you by phone or text message.

Before delivery

For a large unit, check the whole route from the truck to its final place: door openings, corridors, lift and stairs. The floor must be level and strong enough, there must be a suitable socket nearby and free space around the unit for air to circulate. If you also need connection and commissioning, say so in your request and we will plan the installation together with the delivery.

Receiving the goods

Someone must be there to receive the goods at the agreed time. If nobody is there, the trip counts as a wasted trip: the delivery fee is not refunded and a new trip is charged separately.

Check the packaging and the unit when you receive them. If anything is damaged or wrong, tell us straight away at epood@kylminaator.ee or +372 672 9530 and attach a photo. Until handover, Külminaator OÜ and its logistics partner are responsible for the shipment: goods lost or damaged in transit are replaced or refunded. Responsibility passes to the buyer at handover.

Your old unit

The price of a new electrical appliance includes the recycling fee. How to dispose of an old refrigeration unit and where the nearest collection points are: see Recycling.

Frequently asked questions

How much does delivery cost?

Across Estonia from €68.20 incl. VAT (€55.00 + VAT). That covers loading and unloading from door to door. Carrying the unit into the room, lifting it up stairs and longer jobs are charged at €49.60 per hour per person.

Do you deliver outside Tallinn?

Yes, across Estonia, from €68.20 incl. VAT. The exact price is in the quote once we know the address and the size of the unit.

Can I collect the order myself?

Yes, free of charge, from Kalmistu tee 28A, Tallinn, Monday to Friday 9:00–17:00. Please bring an ID document and the order number.

What if the unit arrives damaged?

Tell us straight away at epood@kylminaator.ee or +372 672 9530 and attach a photo. We are responsible for the shipment until handover, so damaged goods are replaced or refunded.