Manufacturer and model
For example, TEFCOLD UR600BG. You will find this on the rating plate.
More information helps us resolve the fault sooner
Visits often take longer when the technician does not know the equipment or fault in advance. Sending the information below together often lets us bring the required part and resolve the fault the same day.
Rating plate photograph
Serial number and technical details in one photograph.
Temperature
The displayed temperature, the required temperature and the difference.
Error code
If the display shows an error code, copy it exactly.
Fault description
When it started, and whether there is noise, ice, water or a failure to cool.
Site address and access times
Where to visit, access times and an on-site contact.
Rule out basic causes first
Before booking a technician, check the basics: the door, power supply or an obstruction may be the cause. If these are in order and the equipment still does not cool, call us.
Book a service
Send the equipment details and fault description. We respond promptly, with priority given to contract customers.